Information Technology Services
Hardware Support for Personal Computers
 

Students, faculty, and staff currently affiliated with BGSU are entitled to certain hardware support services for personally-owned computer equipment. Hardware Support services can be requested through the Technology Support Center in 110 Hayes Hall or by phone at 419-372-0999. See below for services available. The hours of operation are:

Monday - Friday8 am - 5 pm
Saturday - SundayCLOSED
Extended hours of service for computer-related questions and problems are available though the Technology Support Center.

Policy Effective January 1, 2006

Who is entitled to service?

Any current student, faculty, staff, or retiree affiliated with BGSU may receive service on supported hardware.

We are an Apple Authorized Service Provider and will honor repair requests from customers not affiliated with the University for products covered under Apple's Limited Warranty, AppleCare Protection Plan, or AppleCare extended service agreements.

What hardware is supported?

We only support University owned and personally owned Dell and Apple computer systems. We do not support personally owned printers, scanners, faxes, etc.

**We will not work on a personally owned system that has had liquid (pop, coffee, etc.) spilled in it.**

Hardware Support Rates

Warranty service is provided at no charge. However, you will be charged a $50.00 bench fee for a no-trouble-found condition, and an $80.00 fee for re-installation of system software.

Work on out-of-warranty equipment is charged to your BG1 Card. Charges include the following:

  • Diagnostic Fee:  $50 covers the evaluation of equipment only. It is applied when you decline further repair or if Hardware Support is unable to repair the equipment. If you authorize further work, this fee will be waived and repair fees will be applied.
  • General Repair Fee: $80 covers all general repairs.
  • Parts Cost:   replacement parts are billed at cost, as specified by the manufacturer.
  • Tax:  Ohio sales tax will be added to the total bill.

All charges are handled through the BG1 Card. Hardware support is authorized to perform warranty service for Apple or University owned Dell systems only.

All clients will be required to sign a waiver stating that they have backed up their documents prior to bringing their machine in for repair. Hardware Support is not liable for damage to or loss of data on the hard drive of computer systems brought in for service. All clients are also responsible for describing all known damage done to a machine.