Telephone Model 4620

Telephone Model 4620

 

4620 SW IP Telephone Guide

 

Answer, Place, and End a Call 

To answer a call:

  1. Pick up the handset.
  2. or, Activate the headset.

    or, Press the Speakerphone button.


To dial a call manually:

  1. Pick up the handset, activate your headset, or press the Speakerphone button and dial.
  2. or, Use the dialpad to enter the number you want to call.

Speakerphone 

To place or answer a call without lifting the handset, or to use the Speakerphone with any feature:

  1. Press the Speaker ( ) button.
  2. Place or answer the call, or access the selected feature.

To change from the speakerphone to the handset or headset:

  1. Pick up the handset.
  2. or, Activate the headset.

To turn the speaker off during a call:

  1. Lift the handset.
  2. or, Activate the headset.

To turn the speaker on during a call:

  1. Press the Speaker ( ) button.

To adjust the speaker volume:

  1. Press the Volume Control (   ) button until you reach the desired volume level.

To end a call while the speaker is active:

  1. Press the Speaker button.

Mute 

To prevent the other person on the line from hearing you:

  1. Press the Mute ( ) button.

To permit the other person on the line to hear you again:

  1. Press the Mute ( ) button again.

Hold 

To place a call on hold:

  1. Press the Hold ( ) button.

To retrieve the held call:

  1. Press the Line/Feature button on which the call is being held.
  2. or, Press the Hold ( ) button.

Redial 

To redial the last number called:

  1. Press the Redial ( ) Feature button.

To redial using a list of the last six numbers called:

  1. Press the Redial ( ) Feature button.
  2. Press the Line/Feature button associated with the number you want to redial.
  3. Proceed with the call.

Transfer 

To send a call to another telephone:

  1. With the call active (or with only one held call and no active calls), press the Transfer ( ) button.
  2. Dial the number to which you want to transfer the call.
  3. If you do not want to announce the call, press the Transfer ( ) button again and proceed to Step 6.
  4. If you wish to wait for an answer and announce the call, go to Step 4.
  5. Remain on the line and announce the call.
  6. Press the Transfer ( ) button again.
  7. Hang up your handset.

Conference 

To add another party to a call:

  1. Dial the first party, then press the Conference ( ) button.
  2. Dial the number of the next party and wait for an answer.
  3. Press the Conference ( ) button again to add the new party to the call.
  4. Repeat Steps 1- 3 for each party you want to conference in to the call.

To add a held call to the current call:

  1. Press the Conference ( ) button.
  2. Press the Line/Feature button of the held call.
  3. Press the Conference ) button again.

To drop the last person added to the call:

  1. Press the Drop ( ) button.

Call Log 

To navigate through the Call Log:

  1. If you want to review your outgoing calls, press the Outgo softkey.
  2. If you want to review the calls you received and answered, press the InAns softkey.

    If you want to review the calls you missed, press the Missed softkey.

  3. If you want to see detailed information about a call on any of the Call Logs, press the Line/Feature button to the left or right of that entry.
  4. When you are ready to return to the Call Log Main screen from a Detail screen, press the Return softkey.

To view a Call Log:

  1. To access the Call Log application, press the Log softkey.

To call a party listed in the Call Log:

  1. Press the Log softkey at the bottom of the display area.
  2. If the party you want to call is in a Call Log other than the one for Missed calls, press the softkey representing the Call Log on which that entry appears (either Outgo or InAns ).
  3. If the party you want to call appears, proceed to Step 4.
  4. If the party you want to call is not displayed, press the Page Right ( ) button to display the next page of entries, continuing until the number/party you want is displayed. You can also press the Page Left ( ) button to display the preceding page of entries.
  5. Press the Line/Feature button associated with the name/number of the person you want to call.
  6. Select Call.
  7. Proceed with the call as you normally would.

To delete all entries from a Call Log:

  1. To access the Call Log application, press the Log softkey.
  2. Navigate to the Call Log screen containing the entries to be deleted.
  3. Press the Delete All softkey.
  4. Visually verify that you want to delete all entries for the Call Log.
  5. If you want to complete the deletion of all entries for this Call Log, press Delete.
  6. To exit the Call Log application, press the Phone/Exit ( ) button.

To delete a single Call Log entry:

  1. To access the Call Log application, press the Log softkey.
  2. Navigate to the Call Log screen containing the entry to be deleted.
  3. Press the Line/Feature button corresponding to the call to be deleted.
  4. Press the Delete softkey.
  5. Visually verify that you want to delete the name and number displayed.
  6. If you want to complete deleting this Call Log entry, press Delete.
  7. To exit the Call Log application, press the Phone/Exit ( ) button.

Message Retrieval 

To retrieve a voice mail message:

  1. Follow your standard voice mail retrieval procedures to retrieve your messages. If you have voice mail-related questions, contact your Telephone System Administrator.

Speed Dial 

To add a speed dial button:

  1. Access the Speed Dial application by pressing the SpDial softkey.
  2. Press the Add softkey.
  3. Use the dialpad to enter the name of the person being added to a Speed Dial button.
  4. Press the Line/Feature button to the left or right of the Number field.
  5. Use the dialpad to enter the telephone number of the person for whom you are adding the Speed Dial button.
  6. Verify that the Name and Number entered in Steps 3 and 5 are correct.
  7. Press the Save softkey to add the information to a Speed Dial button.
  8. To add another Speed Dial button, repeat this procedure from Step 2.
  9. To exit the Speed Dial application, press the Phone/Exit ( ) button.

To add a call log entry to a speed dial button:

  1. Navigate to the Call Log screen containing the party for whom you want to create a Speed Dial button.
  2. Press the Line/Feature button to the left of the party for whom you want to create a Speed Dial button.
  3. Press the AddTtoSD softkey.
  4. If you need to make changes to the name or telephone number, you can do so now.
  5. Press the Save softkey.
  6. When you are ready to exit the Speed Dial application, press the Phone/Exit ( ) button.

To add a speed dial button for a Website telephone number:

  1. Press the Add to SD softkey.
  2. Change the telephone number, if required.
  3. Press the Line/Feature button to the left of the Name field, then change the name if required.
  4. Press the Save softkey.
  5. To exit the Speed Dial application, press the Phone/Exit ( ) button or select another application if applicable.

To dial a party using a Speed Dial button:

  1. Press the SpDial softkey at the bottom of the display screen.
  2. If the party you want to call appears on the display, proceed to Step 3.
  3. If the party you want to call is not shown, press the Page Right ( ) button to display the next page of entries, continuing until the number/party you want is displayed. You can also press the Page Left ( ) button to display the preceding page of entries.
  4. Press the Line/Feature button associated with the name/number of the person you want to call.
  5. Pick up the handset, activate the headset, or use the Speakerphone to proceed with the call.
  6. Hang up the handset, deactivate the headset, or press the Speakerphone ( ) button to end the call.

To update speed dial button label information:

  1. To access the Speed Dial application, press the SpDial softkey.
  2. Use the Page Left and/or Page Right buttons as appropriate until the entry you want to update is displayed.
  3. Press the Edit softkey.
  4. Press the Line/Feature button that corresponds to the button you want to update. If the button to be updated is not displayed, press the Right or Left Arrow softkey until the button to be updated appears.
  5. Change the telephone number as appropriate.
  6. Press the Line/Feature button to the left of the Name field, then change the name as appropriate.
  7. Press the Save softkey.
  8. To update another Speed Dial button, repeat this procedure from Step 2.
  9. To exit the Speed Dial application, press the Phone/Exit ( ) button.

To delete a speed dial button label:

  1. To access the Speed Dial application, press the SpDial softkey.
  2. Use the Page Left and/or Page Right buttons as appropriate until the entry you want to delete is displayed.
  3. Press the Delete softkey.
  4. Press the Line/Feature button that corresponds to the button you want to remove. If the button to be deleted is not displayed, press the Right or Left Arrow button until the button to be removed appears.
  5. Visually verify that you want to delete the Name and Number displayed, then press Delete.

Options 

To enable or disable the Call Log:

  1. Press the corresponding Line/Feature button.
  2. To save the new setting, press the Save softkey.

To change the Phone Screen on Calling option:

  1. Press the corresponding Line/Feature button.
  2. To save the new setting, press the Save softkey.

To change the Phone Screen on Answer option:

  1. Press the corresponding Line/Feature button.
  2. To save the new setting, press the Save softkey.

To change the Visual Alerting option:

  1. To change this option, press the corresponding Line/Feature button.
  2. Press the Line/Feature button for the next setting you want to change or save this setting by pressing the Save softkey.

To change the redial option:

  1. Press the corresponding Line/Feature button.
  2. To save the new setting, press the Save softkey.

To change the Personal Ringing option:

  1. To hear a ring pattern, press the Line/Feature button to the left or right of any numbered pattern.
  2. Repeat Step 1 until your preferred pattern appears as the Current Pattern.
  3. To save the new setting, press the Save softkey.

To change the Call Timers Display option:

  1. Press the corresponding Line/Feature button.
  2. To save the new setting, press the Save softkey.

To change the Call Appearance Width:

  1. Press the corresponding Line/Feature button.
  2. To save the new settings, press the Save softkey.

To change the display contrast:

  1. From the Options Main screen, select the Contrast Control option.
  2. If you have an EU24 attached to your phone, press the Line/Feature button on either side of the display line on which you see 4620, to identify that you want to adjust the telephone's display contrast.
  3. If you want to brighten the contrast, press the Right Arrow softkey until you reach the desired contrast level.
  4. If you want to dim the contrast, press the Left Arrow softkey until you reach the desired contrast level.
  5. To save the new setting, press the Save softkey.

To select a different language for your display:

  1. From the second Options Main screen, choose Select display language.
  2. Select the Line/Feature button next to the language you want your phone to display when in use.
  3. If you want to change to the new language, select either Yes softkey.
  4. If you want to retain the currently active language, select either No softkey.

To change the Message Display Rate:

  1. Press the corresponding Line/Feature button.
  2. To save the new settings, press the Save softkey.

To restore a single Feature button to its default label:

  1. From the second Options Main screen, select Feature Button Labeling.
  2. Select Relabel feature buttons.
  3. Press the Feature button for which you want to restore the default label.
  4. Select Clear to remove the label you previously defined.
  5. If you want to save your modified labels, select Save.
  6. If you want to return to the Feature Button Labeling screen without changing the Feature button labels, select Cancel.

To relabel a Feature button:

  1. From the second Options Main screen, select Feature Button Labeling.
  2. Select Relabel feature buttons.
  3. Select (press) the Feature button you want to relabel or for which you want to restore the default label.
  4. Use the dialpad and any applicable Line/Feature buttons to enter the new label (13 or less characters).
  5. If you want to save your modified labels, select Save.
  6. If you want to return to the Feature Button Labeling screen without changing the Feature button labels, select Cancel.

To restore all of the Feature buttons to their default labels:

  1. From the second Options Main screen, select Feature Button Labeling.
  2. Select Restore default labels.
  3. If you want to restore the default labels, select Default.
  4. If you want to return to the Feature Button Labeling Options screen without changing the button labels, select Cancel.

To view the Network Audio Quality:

  1. From the Options Main screen, select Network Audio Quality.
  2. To return to the first Options Main screen, press the Return softkey.

To view the default labels for your Feature buttons:

  1. From the second Options Main screen, select Feature Button Labeling.
  2. Select View default labels.
  3. When you are finished viewing the default labels, select Return.

To view the IP Settings:

  1. From the Options Main screen, select View IP Settings.
  2. To select any option on this screen, press the Line/Feature button on either side of that option.
  3. To return to the first Options Main screen from any status screen, press the Return softkey. Each option is described in the sub-sections that follow.

Options Screens

To access the Options Main screens:

  1. To access the Options application, press the Options button ( ) to the right of and below the softkeys.

To understand the Options Main screens categories:

From the first Options Main screens, you can access the following categories:

  • Application Options - Application options let you change call-related default options. Two Application Options screens are available - the first provides the functionality to change call-related settings, while the second allows you to set visual alerting and enable/disable your phone's Call Log. Move between the two Application Options screens using the standard paging indicators. To change or set any Application screen option press the Line/Feature button on either side of that option. For example, if an option is set to "No" pressing the corresponding Line/Feature button changes the setting to "Yes."
  • Personal Ringing Options - Your IP Telephone has eight ringing pattern options. You can hear the patterns and select the one you prefer using the Personal Ringing option.
  • View IP Settings Options - Provides access to the View Status Main screen, from which you may view IP Address information/status, quality of service (audio and signaling) status, interfaces status, and miscellaneous phone/status data. Four views of telephone and system information are available. A user normally does not need to view this information, however your System Administrator may ask you to report certain values from any of the status screens in the event of problems. Note that s tatus screen data can be viewed, but cannot be changed.
  • Contrast Control Options - Provides access to the Contrast Option screen, on which you adjust the IP Telephone's display area contrast. On first-time startup, your IP Telephone's display area contrast is set to a mid-level. Should you need to adjust it to better suit your work environment and lighting, 15 contrast levels are available. Note that if you have a Feature Key Expansion Unit (EU24) attached to your phone, you can also adjust its contrast using this option. You may not be able to distinguish between all 15 contrast level settings. Some of the upper and/or some of the lower contrast level settings may appear identical to adjacent settings. This is normal.
  • Log Off - allows you to log the phone off for privacy and security purposes.
  • Network Audio Quality - provides access to the Audio Status screen, on which you can troubleshoot network delay and audio quality. Note that this option is displayed only when you are on a call In the event that you experience poor audio quality during a call, the problem is likely with your network. Your LAN Administrator may ask your help in diagnosing or troubleshooting this problem by asking that you display this screen if you experience audio problems. Although technical in nature, this screen provides information that can help identify causes of poor audio quality. Note that the Network Audio Quality button is displayed only when you are on a call (off-hook).

The three options categories displayed on the second Options Main screen are:

  • Backup/Restore - The IP Telephone's backup and restore options provide the ability to: (1) Back up your options/preference settings, your Speed Dial button labels, names, and numbers, and Feature button labels automatically whenever you save a change to any one of those settings or buttons. Automatic backup protects this data against system failure, by allowing you to restore your backup file of active settings and button labels. (2) Restore options settings, Speed Dial button labels, names and numbers, and Feature button labels following a phone failure or replacement. (3) Establish or modify File Transfer Protocol (FTP) settings such as the network server address, directory path for saving backed-up data, and a User ID and Password for server access via your phone. (4) Verify whether an automatic backup has occurred.
  • Feature Button Labeling - Line/Feature buttons ( ) appear on both sides of the telephone's display area. In addition to providing call appearances (Lines), these buttons provide other call-related features (either provided with your telephone system or administered by your System Administrator) in the Phone application (and serve as application-specific buttons in other applications, such as the Call Log). You can relabel any of the Phone application Feature buttons using the Feature Button Labeling option. For example, one of your Feature buttons may be labeled CFwd for Call Forwarding but you want it to read simply Fwd. Or, if you have relabeled several Feature buttons and want to restore the default (original) labels, this option lets you view the default label values and then restore them if desired. Note that some Feature buttons may be provided as part of your IP Series Telephone software. In the event of a software upgrade, such standard Feature button labels may be overwritten with a new, standard label, erasing any relabeling you may have performed.
  • Selecting an Alternate Language - Non-English speaking users can change the user interface language displayed on their IP Telephones.

To navigate within the Options Main screens:

  1. Use the standard paging indicators to move between the two Options Main screens.
  2. To select an option, press the Line/Feature button on either side of the desired option.
  3. To change the current setting, press the corresponding Line/Feature button.

To exit the Options Main screens:

  1. From the Options application, press any of the softkeys labeled for other IP Telephone applications (SpDial, Log, and Web ). To return to the Phone application, press the Phone/Exit ( ) button.