Technology Support Center

BGSU MyVPN Self Help


Below is information regarding MyVPN at BGSU. There are links to documents and websites to assist you with MyVPN.

BGSU MyVPN is a "portal" technology that allows users to securely access web servers from off-campus through a web browser. The technology being used is called an SSL VPN. It works in a manner similar to the way you access secure websites. With minimal user interaction, an encrypted virtual tunnel is established between your web browser and BGSU MyVPN . Once you successfully log into the VPN, the activity from your web browser travels through the BGSU MyVPN to the web servers on the BGSU network.

BGSU MyVPN Information ...

Frequently Asked Questions for MyVPN ...

Connecting to Your Office Computer ...

What is the purpose of BGSU MyVPN?

The purpose BGSU MyVPN is to provide an additional layer of security, using both encryption and extra authentication technology, for faculty and staff at BGSU to access administrative web applications not accessible to the general Internet population.

What is a VPN?

Virtual Private Network (VPN) – a “tunnel” connection created to allow secure communications over public networks. Essentially VPNs encrypt the traffic from your system to the BGSU network allowing you to work remotely without worry of someone intercepting your communications.

What do I do if I forget the answers to my Security Questions?

You will need to contact the Technology Support Center by phone at (419) 372 - 0999.

How do I get an account to access BGSU MyVPN?

To get the process started, complete the BGSU MyVPN Access Request Form. Requests should only be made if you need access to a server or application from off campus that is not accessible from off campus (i.e. FMS or CSS.)

What other options, besides BGSU MyVPN are available to securely access BGSU web resources?

  • – BGSU’s Enterprise Portal contains many of the resources needed by faculty and staff including BlackBoard and self service applications such as viewing your paycheck.  For more information on the BGSU Enterprise Portal and the services offered, please visit
  • – Access to email and calendars
  • – Networked-based file storage system
  • Additionally, ITS is currently working on creating a “traditional” VPN (also known as an IPSec VPN).  More details on this to come.

BGSU MYVPN Account Registration Procedure


This procedure gives detailed instructions on how to initially register your BGSU MyVPN account.



  1. Open a web browser and go to
  2. Click on the link at the right to authenticate using the new method.
  3. Enter your username and click Continue. (This should be the same username you use for E-mail and the Portal)
  4. Enter your password and click enter. (This should be the same password you use for E-mail and the Portal)

NOTE:  For added security, validate that the current date and time are displayed on the 

bottom of the textpad.

  1. You will now need to create your new Security Profile, after you read about the Security Image and Phrase, as well as the Password Security Questions please click Continue.
  2. If you do not like the Security Image and Phrase that was randomly selected for you, you can change them by clicking the link to get a new image and phrase.
  3. To improve security, you can also click the link to upgrade to a higher security device.  This will allow you to answer your Password Security Questions using an on-screen keyboard.  The on-screen keyboard provides protection from key loggers.  This is recommended if you plan to be regularly accessing MyVPN from public kiosks or other untrusted computers.
  4. Once you’re finished, click Continue to answer your Password Security Questions.
  5. From the first drop-down box, select the question you would like to answer, then enter the answer in the textpad to the right.  Once you have answered the question, click enter to submit your answer.

NOTE:  Please reference the Answering Password Security Questions section on Page 2 of this document  for tips on answering the Password Security Questions.

  1. Repeat the previous step to answer the remaining 3 questions.  This will complete the registration process and you should be forwarded to the VPN home page.

NOTE:  If you are using Internet Explorer 8 as your browser, you may receive a Pop-Up message stating the following: “This website wants to install the from Juniper Networks. If you trust the website and the add-on and want to install, click here…” If so, proceed and then click on ‘Install this Add-on for All Users on This Computer.’ Finally, click ‘Install’ on the IE Add-on Installer Security Warning. You should then be directed to the VPN home page.


Answering Password Security Questions:


When you enter an answer to your password security question, it must exactly match the answer we have on file.  Otherwise, the system will reject your entry.


  • Choose a question that only you know the answer to.  For example, if your anniversary date is viewable on a social networking site, don’t use a question that asks for this information.
  • Choose questions you can answer consistently.  If you answer a question such as “What is your favorite hobby?” with “golfing”, the system will reject “golf” in the future.
  • Use one-word answers whenever possible.  Avoid qualifiers such as “the”, “and”, “inc.”, “co”, etc…
  • Note the emphasized words in the questions.  For example, if you security question is “What is your current best friend’s FIRST NAME?” don’t put “John Smith”.
  • Be careful with people’s names. When using a friend’s name as an answer, make sure to use his or her familiar name.  That is, if you call your friend “Jimmy”, don’t use “James” as your security answer.
  • Pay attention to instructions.  If the question asks for your wedding anniversary, note the preferred format (January 2).
  • Be careful with spaces. If you use “El Paso” as an answer to one of your security questions, the system will reject “ElPaso”.
  • Avoid using quirky or nonsensical answers. You probably won’t remember them later.
  • Don’t choose a question that is associated with your password.

We have attempted to compose a list of questions that are safe, stable, simple, memorable, and applicable to a large percentage of the population.  However, we realize that we will not be able to provide questions that will be applicable to every user.  If there is an instance that you do not feel like you have a good answer to any of the questions presented to you we recommend creating a unique, memorable answer to one of the questions.