Unified Communications (UC)

UC Phase Four - Telephone Upgrades


Phase 4 of the Unified Communications project brings a new VoIP (Voice over IP) phone infrastructure to the campus community.  

The Avaya desktop phones have beenreplaced with new Cisco VoIP phones.  

  • Desktop phone were replaced across campus in June and July.  
  • Call center phones were replaced in September, October, and November.   

The new phones give access to updated phone features while also providing the basis for introducing additional UC functionality such as video conferencing in the future.




Documentation   [ more ]


Training    [ more ]
Frequently Asked Questions    [ more ]

Q:  The video feature on my new phone is enabled, how do I turn it off?

A:  By default, the video feature will be turned off.  

If for any reason the video is turned on and you would like to disable the video, press the applications button, with the gear icon, on your phone and then dial 2 – 4 – 2.  To exit the menu press the apply button from the soft key, and then press back, back and apply with the first soft key each time.


Q:  At certain times the information provided on the display regarding the caller appears to be incomplete.

A:  Until the telephone implementation phase is complete (projected to be October), calls between old Avaya phones and new Cisco phones may have incomplete display information.  This will be resolved once the cutover has been totally completed.


Q:  The display on my phone is black and not showing the BGSU background.

A:  The phone displays are set to be active from 7:30 a.m. to 6 p.m.  Outside of these hours, the display is off but pressing any button or lifting the handset will turn the display on.


Q:  When I use the BGSU Phone Directory on my phone to look for someone, they do not appear.

A:  This phone directory information is published as new users are added to the new phone system.  The BGSU phone directory will include only users who have been cutover to the new system.  Once the process is complete, the phone directory will be complete.


Q:  What does the DND soft key represent?

A:  The DND soft key allows users to put their phone into Do Not Disturb mode.


Q:  What is the web site that I use to set up my speed dials?

A:  Speed Dials may be set up at  https://myphone.bgsu.edu/ucmuser .  Users may set up their speed dials using this web site after they have been cutover to the new system.




PhaseServices ImpactedDates
Phase 1Upgrade Network SwitchesFebruary through March 2013 - completed
Phase 2Replace Voicemail SystemMarch 2013 - completed
Phase 3Unified Email SystemApril through October 2013  - completed
Phase 4Telephone UpgradesMay through November 2013 - completed
Phase 5Enhance 911May through December 2013
Phase 6Call CentersSeptember-November 2013 - completed
Phase 7WebExTBD
Future PhasesVoicemail to Email.
Instant Messaging