Office of the Chief Information Officer

2007 Archived Newsworthy

Details  

Outages Scheduled

In order to complete software upgrades, the following outages have been scheduled:

  • My.bgsu.edu and eLearning.bgsu.edu will experience an outage on Thurs, Dec 27 at 10 pm through Fri, Dec 28 at 6 am. During this time access to the MyBGSU portal, MyServices, and Blackboard will be unavailable.
  • The Bowen-Thompson Student Union Virtual Calendar available at ems.bgsu.edu and the BGSU Master calendar available at calendar.bgsu.edu will be unavailable on Fri, Dec 28 from 5 - 7 am.

Please direct any questions regarding these outages to the Technology Support Center (TSC) at tsc@bgsu.edu, 2-0999.

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Test Scanning Hours for Finals Week

During finals week, December 10 - 14, ITS test scanning hours will be from 8 a.m. - 6 p.m. Monday through Friday. Participants should bring their National Computer System answer sheets to 301 Hayes Hall for scanning.

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Internet Outage

Internet connections from campus buildings may be unavailable or short periods of time between 5 and 7 a.m. on Sunday, December 16. During this period of time there will be intermittent network outages affecting connectivity both on and off campus. Please direct any questions regarding this outage to the Technology Support Center (TSC) at tsc@bgsu.edu, 2-0999.

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Audix VoiceMail Outage

Audix voice mail systems will be unavailable from 5 - 7 a.m. on Sunday, December 16 in order to complete a software upgrade. All messages and/or greetings currently on phones will remain unchanged. During this time, however, callers will be unable to leave voice mail messages and users will be unable to check their voicemail. Any questions regarding this outage may be directed to the Technology Support Center (TSC), tsc@bgsu.edu, 2-0999.

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Network Outage

In order to complete hardware upgrades, the following network outages have been scheduled:

  • Mon. Dec. 17 beginning at 6 p.m. Commons, Health Center, Williams, East, Hanna, Johnston, and Facilities will have a network outage. During the outage, systems in these buildings will have no communication to other systems either on or off campus.
  • Wed. Dec. 19 beginning at 6 p.m. University, Eppler, College Park, Family & Consumer Sciences, and Ice Arena will have a network outage. During the outage, systems in these buildings will have no communication to other systems either on or off campus.

Please direct any questions regarding these outages to the Technology Support Center (TSC) at tsc@bgsu.edu, 2-0999.

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PeopleSoft CSS Outage

The production PeopleSoft CSS application will be unavailable on Sunday, December 9 from 12:01 - 6 a.m. in order to perform system maintenance. Access to CSS self-service applications such as "View My Paycheck", "My Compensation History", and "Manager Information" as well as CSS applications used in the "back office" will be unavailable. Please direct any questions regarding this outage to the Technology Support Center, 2-0999, tsc@bgsu.edu.

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Dell Technology Day

A Dell Technology Day at BGSU has been scheduled for Wed. Dec. 12. This event provides updates on various Dell technologies and interested individuals are invited to attend any or all of the scheduled sessions. Please see the Dell Technology Day flyer for further details. This event is open to all associated with BGSU as well as any interested community members. All participants are asked to register as directed at the bottom of the flyer linked above. Please note the RSVP deadline is Friday, December 7.

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BG@100 Open Forum - Cancelled

A BG@100 Open Forum will be held on Thursday, December 13 at 1:30 p.m. in 315 Bowen Thompson Student Union. This forum will provide an update on the BG@100 project. All faculty, staff, and students are invited to attend. Project information is available online at www.bgsu.edu/bgat100.

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Jerome 122 and Jerome 125 available as instructional labs

As of Monday, October 29, facilities in 122 and 125 Jerome Library will be available as instructional computer labs. The Jerome 122 lab provides 40+1 instructor Dell workstations and the Jerome 125 facility provides 23+1 instructor Macintosh machines for instructional use. Reservation information is available at: via the ITS labs web pages.

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IMS Office Relocation

The Instructional Media Services (IMS) offices presently located on the 1st floor of the Education Building will be relocating to 103 Olscamp Hall effective October 8 at 8 a.m. IMS services for graphics, digital photography, billing and the reception area will be relocating, however phone numbers will remain the same. Information regarding IMS services is available on the web at: http://www.bgsu.edu/offices/cio/ims.

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Listserv

Beginning August 15, requests to create a listproc account will be processed with the creation of a listserv account. This move to listserv will be effective for all newly requested accounts. Previously created listproc accounts will continue to function as they have in the past. Listproc and listserv are products that provide the means to distribute email to a large group in an easy manner. Documentation on using listserv is available via the TSC self help link. Requests to create a new listserv account or to move a current listproc account to listserv may be completed by contacting the Technology Support Center (TSC) at 2-0999, tsc@bgsu.edu.

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PeopleSoft CSS Outage

The production PeopleSoft CSS application will be unavailable on Sunday, December 2 from 12:01 - 6 a.m. in order to perform system maintenance. Access to CSS self-service applications such as "View My Paycheck", "My Compensation History", and "Manager Information" as well as CSS applications used in the "back office" will be unavailable. Please direct any questions regarding this outage to the Technology Support Center, 2-0999, tsc@bgsu.edu.

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Tech Trends Presentation

The next presentation in the Tech Trends series is scheduled for Wednesday, November 28 at 2:30 p.m. in 206 Bowen-Thompson Student Union. In this presentation entitled Copyright Issues in the Digital Age, Dru Zuretti, Manager of Copyright Education at the Copyright Clearance Center will provide an overview of the more recent modernization to copyright law which incorporates copyright and digital media. Further details about this presentation and Dru Zuretti are available at the Tech Trends web page.

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Outages Scheduled for November 21

In order to complete system maintenance, several systems will be unavailable from 5-6 a.m. on Wed Nov 21. Outages include services provided by Blackboard, the ITS provided department file shares, the BGSU master calendar available at calendar.bgsu.edu, and BGNet email. The BGNet email outage will not impact mail delivery but will impact the ability of users to read delivered messages during the outage period. Please direct any questions regarding these outages to the Technology Support Center (TSC) at 2-0999, tsc@bgsu.edu.

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Information for PGP Users

A PGP server upgrade has been scheduled for Tuesday, November 20 at 5 p.m. Those using PGP desktop software can anticipate receiving a message asking if an upgrade of their desktop software may be completed. Users are instructed to allow the software upgrade to proceed in order to complete his process. If there are any questions regarding this upgrade, please contact the Technology Support Center (TSC) at 2-0999, tsc@bgsu.edu.

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FMS Outage Scheduled

The production FMS Oracle/PeopleSoft application will be unavailable from 11:00 p.m. Saturday, November 17 through Sunday, November 18 at 11:59 p.m. in order to install maintenance packs. The FMS system will be unavailable during the time of this outage - please note, this includes all day Sunday, November 18. Please direct any questions regarding this outage to the Technology Support Center (TSC) at 2-0999, tsc@bgsu.edu.

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BG@100 Open Forum

BG@100 Open Forums are held monthly to provide an update regarding progress on the PeopleSoft implementation.  During the open forum, a project update is followed by the opportunity for attendees to ask a project team member questions regarding BG@100.  The next open forum is scheduled for Thursday, November 8 at 1:30 p.m. in 315 Bowen-Thompson Student Union.  All interested faculty, staff, and students are invited to attend.

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E-Reserves Outage

Reserve.bgsu.edu which accesses the BGSU University Libraries E-Reserves will be unavailable on Thursday, November 8 from 12:05 a.m. - 1:05 a.m. in order to complete system maintenance. Please direct any questions regarding this outage to the Technology Support Center (TSC), 2-0999, tsc@bgsu.edu.

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PeopleSoft CSS Outage

The production PeopleSoft CSS application will be unavailable on Saturday, November 3 at 9 p.m. through Sunday, November 4 at 6:00 a.m. in order to perform system maintenance. Access to CSS self-service applications such as "View My Paycheck", "My Compensation History", and "Manager Information" as well as CSS applications used in the "back office" will be unavailable. Please direct any questions regarding this outage to the Technology Support Center, 2-0999, tsc@bgsu.edu.

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Network Outage Scheduled

In order to complete system maintenance, the following network outages have been scheduled:
  • Sunday, November 4 from 5-6 a.m., there will be a brief network outage for the following buildings: Hayes Hall offices, East Hall, South Hall, Johnston Hall, Administration Building, Jerome Library, Shatzel Hall, McFall, University Hall, Bowen-Thompson Student Union, Centrex, Commons, West Hall, and Hanna Hall. During the time of this outage, systems in these buildings will have no communication to other system on-campus, or off-campus.
  • Sunday,November 4 from 6-7 a.m., there will be a brief network outage for the Residential Hall internet connection. During this time, no Res Hall systems will be able to communicate off campus. On campus communications will not be affected.
Any questions regarding these outage may be directed to the Technology Support Center at tsc@bgsu.edu, 2-0999.

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Wireless Network Outage

The wireless network will experience an outage on Thursday, November 1 from 6-7 a.m. in order to complete system maintenance. During the time of this outage, authentication and access to the wireless network will be unavailable. Any questions regarding this scheduled outage may be directed to the Technology Support Center (TSC) at tsc@bgsu.edu, 2-0999.

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ITS Database server outage will affect several applications

The outage of an ITS database server will occur from 12:01 - 4:00 a.m. on Sunday, October 28, in order to complete upgrades. As a result, multiple applications that are dependent on database information will be unavailable including, but not limited to, Production ERP (CSS and FMS), DARS, e-Time for Students, Rhythmyx CMS, BG1 Card, Xythos, Pinnacle, Onbase, Remedy, Math Placement Test, English Placement Test, Schedule of Classes, Course Catalog Information, and Change Password. Any questions regarding this outage may be directed to the Technology Support Center, 2-0999, tsc@bgsu.edu.

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System Outages Scheduled

In order to complete system maintenance, the following outages have been scheduled:
  • ePortfolio will be unavailable on Saturday, October 27 from 12:05 - 12:35 a.m.
  • The Survey.bgsu.edu website used by the SNAP survey software will be unavailable on Saturday, October 27 from 12:05 - 2:00 a.m.
  • The Bowen-Thompson Student Union Virtual Calendar available at: ems.bgsu.edu and the BGSU Master calendar available at calendar.bgsu.edu will be unavailable on Saturday, October 27 from 12:05 - 2:00 a.m.
  • Filemaker.bgsu.edu will be unavailable on Sunday, October 28 from 5 - 6 a.m.
  • Listserv at lists.bgsu.edu will be unavailable on Sunday, October 28 from 5 - 6 a.m.
Any questions regarding these outages may be directed to the Technology Support Center, 2-0999, tsc@bgsu.edu.

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xRhythmyx CMS Outage

The Rhythmyx Web Content Management (CMS) system will be unavailable from 3 - 4 a.m. on Monday, October 22 in order to complete system maintenance. Rhythmyx CMS will not be accessible for use in creating, editing,and publishing web pages; however, BGSU web pages will remain accessible for viewing and reference. Any questions regarding this outage may be directed to the Technology Support Center, 2-0999, tsc@bgsu.edu.

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Internet Outage

Internet connections to or from campus will be unavailable on Tuesday, October 23 from 12:01 - 1:00 a.m. to allow for the completion of system maintenance. During the time of this outage computers on campus will continue to have access to systems other systems on campus. Please direct any questions regarding this outage to the Technology Support Center, 2-0999, tsc@bgsu.edu.

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Tech Trends - Tuesday, October 23 at 3 p.m.

The next presentation in the Tech Trends series will be Tuesday, October 23 from 3 - 4 p.m. in 206 Bowen-Thompson Student Union. All faculty, staff, students, and interested community members are invited to attend. During this presentation, Sarah "Intellagirl" Robbins will speak on the topic "MUVEs and Web 2.0: Using Second Life to create Real World Learning". A short introduction of Second Life and the BGSU Second Life Virtual Campus will be presented by Bonnie Mitchell and Anthony Fontana. Further information about features presenter Sarah Robbins is available at the Tech Trends web site and the BGSU Second Life environment is also available for reference.

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Check your BGNet email messages

It is recommended that BGNet email account holders who forward their email using Intelligent Inbox filters check the inbox of their BGNet webmail account for messages. During the time period of the morning of September 27 through the morning of October 8, there were intermittent issues affecting the Intelligent Inbox filters. These issues caused some messages to be delivered to the Inbox rather than being forwarded or filed into other mailboxes. This issue has now been corrected, however, it is recommended that users of the Intelligent Inbox forwarding feature check the Inbox of their BGNet webmail account to retrieve any messages that may have been incorrectly delivered during the above outlined timeframe. Any questions may be directed to the Technology Support Center (TSC) at 2-0999, tsc@bgsu.edu.

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e-Time for Students System Outage Scheduled

The e-Time for Students system will experience an outage on Sunday, October 14 from 12:05 a.m. - 12:35 a.m. in order to complete system maintenance. During the time of this outage the web application will be unavailable for use, however card readers will remain operational. Any questions regarding this outage may be directed to the Technology Support Center, 2-0999, tsc@bgsu.edu.

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Blackboard Transaction System Outage

An outage of the Blackboard Transaction System will occur from 2 - 3 a.m. on Wednesday, October 17. During the time of this outage, the following services will be unavailable:
  • vending machine and copy machine card readers
  • Blackboard Transaction System cash registers and card readers
  • Blackboard Transaction System Envision software
  • Account Management Center (AMC)
  • guest and authenticated deposits from MyBGSU
  • balance and transaction history information from the BG1Card tab on MyBGSU
Questions regarding this outage may be directed to the Technology Support Center, 2-0999, tsc@bgsu.edu.

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BG@100 Open Forum

BG@100 Open Forums are held monthly to provide an update regarding progress on the PeopleSoft implementation. During the open forum, a project update is followed by the opportunity for attendees to ask a project team member questions regarding BG@100. The next open forum is scheduled for Thursday, October 11 at 1:30 p.m. in 315 Bowen-Thompson Student Union. All interested faculty, staff, and students are invited to attend.

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Fall Break Outages Scheduled

In order to complete system maintenance, the following outages have been scheduled:

  • Reserve.bgsu.edu which accesses the BGSU University Libraries E-Reserves will be unavailable on Thursday, October 4 from 11 p.m. - 1 a.m. on Oct 5.
  • Filemaker.bgsu.edu will be unavailable on Thursday, October 4 from 9:30 p.m. - 11 p.m.
  • MyBGSU will be unavailable on Sunday, October 7 from 12:01 a.m. - 6:00 a.m. -
  • Blackboard and MyServices will be unavailable during the time of the outage.
  • The Bowen-Thompson Student Union Virtual Calendar available at EMS.bgsu.edu and BGSU Master calendar available at calendar.bgsu.edu will be unavailable on Monday, October 8 from 5 - 6 a.m.

Any questions regarding these scheduled outages may be directed to the Technology Support Center (TSC) at tsc@bgsu.edu, 2-0999.

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Network Outage for the Residence Hall Network

On Wednesday, September 28 from 6 - 6:30 a.m., the residence hall network will experience an outage in order to complete system maintenance. During the time of this outage, residence hall network access both on and off campus will be unavailable. Any questions, regarding this outage may be directed to the Technology Support Center (TSC) at tsc@bgsu.edu, 2-0999.

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Network Outage for the Residence Hall Network

On Friday, September 26 from 5 - 7 a.m., the residence hall network will experience an outage in order to complete system maintenance. During the time of this outage, residence hall network access both on and off campus will be unavailable. Any questions, regarding this outage may be directed to the Technology Support Center (TSC) at tsc@bgsu.edu, 2-0999.

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PeopleSoft CSS Outage/PeopleTools Upgrade Scheduled

The production PeopleSoft CSS application will be unavailable on Saturday, September 22 at 6:00 p.m. through Sunday, September 23 at noon in order to complete a PeopleTools upgrade. Access to CSS self-service applications such as "View My Paycheck", "My Compensation History", and "Manager Information" as well as CSS applications used in the "back office" will be unavailable. Please direct any questions regarding this outage to the Technology Support Center (TSC) at tsc@bgsu.edu, 2-0999.

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Brief MyCourses (Blackboard) Outage

My Courses (Blackboard) will be unavailable on Saturday, September 22 from 12:01 a.m. - 12:06 a.m. in order to complete system maintenance. Any questions regarding this outage may be directed to the Technology Support Center (TSC) at tsc@bgsu.edu, 2-0999.

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PeopleSoft CSS Outage/PeopleTools Upgrade Scheduled

The production PeopleSoft CSS application will be unavailable on Saturday, September 15 at 6:00 p.m. through Sunday, September 16 at noon in order to complete a PeopleTools upgrade. Access to CSS self-service applications such as "View My Paycheck", "My Compensation History", and "Manager Information" as well as CSS applications used in the "back office" will be unavailable. Please direct any questions regarding this outage to the Technology Support Center (TSC) at tsc@bgsu.edu, 2-0999.

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MyCourses (Blackboard) Outage

My Courses (Blackboard) will be unavailable on Saturday, September 15 from 12:01 a.m. - 12:45 a.m. in order to complete system maintenance. Any questions regarding this outage may be directed to the Technology Support Center (TSC) at tsc@bgsu.edu, 2-0999.

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Outage of www2.bgsu.edu Scheduled

On Wednesday, September 12, from 5:30 - 6:00 a.m. the host www2.bgsu.edu will experience an outage in order to complete hardware maintenance. This outage will impact content for the www.bgsu.edu web site that is not under the Rhythmyx Content Management System. Users who ftp content to the www2.bgsu.edu host (campus.bgsu.edu) can expect their content to be unavailable during the time of this outage. Please direct any questions regarding this outage to the Technology Support Center (TSC) at 2-0999, tsc@bgsu.edu.

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BG@100 Open Forums

Each month BG@100 Open Forums are scheduled to provide an updated to interested faculty, staff, and students on the progress of the BG@100 project. Open forums have been scheduled through May 2008 and a schedule is available on the BG@100 Communications web page. Please note: The September 13 Open Forum has been cancelled; the next open forum will be Thursday, October 11 at 1:30 p.m. in 315 Bowen-Thompson Student Union.

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Internet Outage - cancelled

In order to complete system maintenance, Internet connections may be unavailable for periods of time between 11 p.m. on Thursday, August 30 and 7 a.m. on Friday, August 31. The work being completed may require outage periods of 30-60 minutes in length and during these outage periods, connectivity both in and out of campus will be unavailable. Please direct any questions regarding this outage to the Technology Support Center (TSC) at tsc@bgsu.edu, 2-0999.

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OnBase Outage

An upgrade of the OnBase document imaging system has been scheduled for Tuesday, August 28 from 6 a.m. until noon. In order to perform this upgrade, OnBase users will need to be logged out of the OnBase system and remain logged out until the upgrade is complete. During this time the system will be unavailable to perform scanning, indexing or retrievals from within OnBase and the "View Invoice" link from within PeopleSoft will not be functional. OnBase users are asked to complete the following prior to 6 a.m. on Tuesday, August 28:
  • Upload all scanned batches
  • Index and Commit all batches that have been scanned into the system
  • Log out of the system and remain logged out until 12 noon or until you are notified that the upgrade is completed.
Any questions or issues may be directed to digserv@bgsu.edu, 2-1665.

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Blackboard Outage Scheduled

Blackboard will experience an outage from 12:01 - 12:30 a.m. on Saturday, August 25 in order to complete system maintenance. Services provided by Blackboard will be unavailable during this outage period. Please direct any questions regarding this outage to the Technology Support Center (TSC) at tsc@bgsu.edu, 2-0999.

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Internet Outage

In order to complete system maintenance, Internet connections may be unavailable for periods of time between 11 p.m. on Thursday, August 23 and 7 a.m. on Friday, August 24. The work being completed may require outage periods of 30-60 minutes in length and during these outage periods, connectivity both in and out of campus will be unavailable. Please direct any questions regarding this outage to the Technology Support Center (TSC) at tsc@bgsu.edu, 2-0999.

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MyBGSU Extended Hours

MyBGSU will be extending hours the weekend prior to the fall 2007 semester to provide additional access. Hours will be:
  • Sat, Aug. 18 - 7:30 a.m. to 10 p.m.
  • Sun, Aug. 19 -7:30 a.m. - 11:59 p.m.
  • Mon, Aug. 20 - midnight to 9 p.m.
MyBGSU may be unavailable for up to a 45-minute period beginning at approximately 5:30 p.m. on Sun, Aug.19 and on Mon, Aug. 20 in order to complete system functions. Applications for "Parking", "Change of Home Address", "My Financial Aid Status", and "Hire a Student Employee" will not be available beyond their normal schedule.

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Extended Technology Support Center (TSC) Hours

The Technology Support Center will offer additional hours the weekend prior to the start of fall classes. TSC will be open from 11 a.m. - 5 p.m. Saturday, August 18 and Sunday, August 19.

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MyCourses (Blackboard) Outage and Upgrade

MyCourses (Blackboard) will be unavailable on Sunday, August 12 from 12:01 a.m. to 5:00 a.m. in order to facilitate an upgrade to Blackboard version 7.2. Any questions regarding this upgrade and/or outage may be directed to the Technology Support Center (TSC) at tsc@bgsu.edu, 2-0999.

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System Outages Scheduled

In order to complete system upgrades, the following outages have been scheduled:
  • The Master Calendars accessible at calendar.bgsu.edu, the Union events calendar accessible at EMS.bgsu.edu, and EReserves available at reserve.bgsu.edu will be unavailable on Friday, August 10 from 12:05 a.m. - 1:05 a.m.
  • Rhythmyx Web Content Management Production System (CMS) will be unavailable from 3-4 a.m. on Friday, August 10. While BGSU web pages will remain accessible for viewing and reference, CMS will be unavailable for use in creating, editing, and publishing web pages.
Any questions regarding these outages may be directed to the Technology Support Center, 2-0999, tsc@bgsu.edu.

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BG@100 Open Forum

Each month BG@100 Open Forums are scheduled in order to provide an update to interested faculty, staff, and students on the progress of the BG@100 project. These open forums have been scheduled through May 2008 and a schedule is available on the BG@100 Communications web page. Please note: The August 2 Open Forum has been cancelled; the next open forum will be Thursday, September 13 at 1:30 p.m. in 315 Bowen-Thompson Student Union.

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3rd Annual Office of the CIO Golf Outing

The BGSU ITS Rodger Dodger Committee and the Office of the CIO would like to extend an invitation to participate in the 3rd annual BGSU Office of the CIO Golf Outing. The event is scheduled for the afternoon of Friday, August 3 at Forrest Creason Golf Course. Please follow this link (http://www.bgsu.edu/offices/cio/page31178.html) for further details and registration information.


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PeopleSoft CSS Outage

On Sunday, August 5 from 12:01 a.m. - 6:00 a.m., the production CSS PeopleSoft application will be unavailable in order to complete system maintenance. During the outage, access to CSS self-service applications such as "View My Paycheck", "My Compensation History", and "Manager Information", as well as CSS applications used in the "back office" will be unavailable. Please direct any questions regarding this outage to the Technology Support Center (TSC) at tsc@bgsu.edu, 2-0999.


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System Outages Scheduled

In order to complete system upgrades, the following outages have been scheduled.
  • The Blackboard Transaction System will be unavailable on Friday, July 27 from 12:05 - 2:05 a.m. During the time of this outage, cardholders will be unable to use their BG1Card to complete purchases and offices taking the BG1Card will be unable to use their BG1Card to complete purchases
  • Listserv will be unavailable on Friday, July 27 from 1 - 2 a.m.
  • The survey.bgsu.edu website used by the SNAP survey software will be unavailable on Friday, July 27 from 1 - 2 a.m.
  • The Blackboard portion of MyBGSU will be unavailable from 6 p.m. on Saturday, July 28 until 9 a.m. Sunday, July 29
  • ePortfolio will be unavailable on Sunday, July 29 from 10 - 11 p.m.
Any questions regarding these outages may be directed to the Technology Support Center, 2-0999, tsc@bgsu.edu.


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ITS Database Server Outage

An outage of an ITS database server will occur from 12:01 - 4 a.m. on Sunday, July 29 in order to complete upgrades. As a result, multiple applications that are dependent on database information will be unavailable including, but not limited to, Production ERP (CSS and FMS), Blackboard, DARS, eTime for Students, Rhythmyx CMS, BG1Card, Xythos, Pinnacle, Onbase, Remedy, Math Placement Test, English Placement Test, Schedule of Classes, Course Catalog Information, and Change Password. If there are any questions, please contact the Technology Support Center at 2-0999, tsc@bgsu.edu.


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BG@100 Open Forum

All interested faculty, staff, and student are invited to attend the next BG@100 Open Forum scheduled for 1:30 p.m. Thursday, July 12 in 314 Bowen-Thompson Student Union.  The forum will provide an update on the student administration phase of the BG@100 Campus Solutions System (CSS).  Project information is available online at:  http://www.bgsu.edu/BGat100.edu.


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Rhythmyx Outage Scheduled

The Rhythmyx Web Content Management (CMS) system will be unavailable from 3 - 4 a.m. Thursday, June 28 in order to complete system maintenance. Rhythmyx CMS will not be accessible for use in creating, editing, and publishing web pages; however, BGSU web pages will remain accessible for viewing and reference. Any questions regarding this outage may be directed to the Technology Support Center, 2-0999, tsc@bgsu.edu.

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BGSU Forms Script Change

As of Thursday, May 24, BGSU forms will add a security code validation procedure to the submission process. This second level validation is being incorporated in order to prevent automated form submission, therefore reducing spam received via BGSU forms.

The form script will continue to function as it has before, however users will be required to read a security code, type the code into the box provided, press confirm, and the send button prior to the data being sent to the form recipient. A more detailed description of this process as well as a sample form is provided for your reference at the following TSC Self-Help Page.

Please direct any questions regarding this process to the Technology Support Center at 2-0999 or tsc@bgsu.edu, or stop by 110 Hayes Hall.

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ITS Technology Support Center to begin using Altiris Help Desk

The ITS Technology Support Center (TSC) will begin using Altiris Help Desk as its system of record on Monday, May 14. The Altiris Help Desk software will be replacing the Remedy ticket system.

Those using the services provided by TSC will see few changes with this implementation. Please see:  http://www.bgsu.edu/offices/cio/page29922.html for examples of incident email messages generated by the Altiris system, as well as examples of the bar code labels that will begin to be used for identifying hardware. The bar code labels will be placed on equipment rather than red oval asset tag labels.

Please review the information provided on the above noted web page and if you have questions, contact the Technology Support Center at 2-0999 or tsc@bgsu.edu, or stop by 110 Hayes Hall.

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OHECC 2007


OHECC 2007
April 18 - 20, 2007

Bowling Green State University



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Blackboard Outage

Beginning Monday, January 15, the Blackboard portion of MyBGSU will experience a 5 minute outage every Monday and Thursday morning beginning at 4:00 a.m. The outage period will continue on this schedule until further notice. Any questions regarding this scheduled outage period may be directed to the Technology Support Center, 2-0999, tsc@bgsu.edu.

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MyBGSU Outage Scheduled

MyBGSU will be unavailable on Sunday, June 10 from 12:01 a.m. - 8:00 a.m. in order to complete system maintenance. Blackboard and MyServices applications normally accessible during this time will be unavailable for use. Please direct any questions or concerns regarding this outage to the Technology Support Center (TSC) at 2-0999, tsc@bgsu.edu, or 110 Hayes Hall.

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BG@100 Open Forum

A BG@100 Open Forum will be held on Thursday, June 7 at 1:30 p.m. in 315 Bowen-Thompson Student Union. This forum will provide an update on the next phase of the BG@100 project - Campus Solutions System (CSS) - Student Administration. Project information is available online at www.bgsu.edu/BGat100. All interested faculty, staff, and students are invited to attend this Open Forum.

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PeopleSoft CSS outage scheduled

The production PeopleSoft CSS application will be unavailable on Sunday, June 3 from 12:01 a.m. - 6:00 a.m. in order to complete system maintenance. Access to CSS self-service applications such as "View My Paycheck:, "My Compensation History" and "Manager Information" as well as CSS applications used in the "back office" will be unavailable. Please direct any questions or concerns regarding this outage to the Technology Support Center (TSC) at 2-0999, tsc@bgsu.edu, or 110 Hayes Hall.

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ITS provided Department File Shares to be unavailable

The ITS provided department file shares will be unavailable on Saturday, June 2 from 12:05 a.m. - 4:00 a.m. in order to complete system maintenance. Any questions regarding this outage may be directed to the Technology Support Center (TSC) at 2-0999, tsc@bgsu.edu, or 110 Hayes Hall.

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OnBase Outage Announced

An outage of the OnBase document imaging system has been scheduled for Sunday, May 27 from 8:30 - 9:00 pm. in order to complete system maintenance. During the time of this outage, invoice viewing via the FMS system will be unavailable. Please direct any questions regarding this outage to the Technology Support Center (TSC) at 2-0999, tsc@bgsu.edu, or stop by 110 Hayes Hall.

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BG@100 Open Forum

A BG@100 Open Forum will be held on Thursday, May 10 at 1:30 p.m. in 315 Bowen Thompson Student Union. This forum will provide an update on the BG@100 project as work progresses in the student phase of the project. All faculty, staff, and students are invited to attend. Project information is available online at www.bgsu.edu/bgat100.

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Wireless Network Outage

The wireless network will experience an outage on Tuesday, May 8 from 6 a.m. - 8 a.m. in order to complete system maintenance. During the time of this outage, authentication and access to the wireless network will be unavailable. Any questions regarding this scheduled outage may be directed to the Technology Support Center (TSC) at tsc@bgsu.edu, 2-0999.

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ITS Database Server Outage

The outage of an ITS database server will occur from 1-4 a.m. Sunday, May 6 in order to complete upgrades. This outage will cause the unavailability of multiple applications that are dependent on database information. Applications include, but are not limited to, Blackboard, Production ERP, DARS, e-Time for Students, Rhythmyx CMS, BG1Card, Xythos, Pinnacle, Onbase, Remedy, Math Placement Test, English Placement Test, Schedule of Classes, Course Catalog information, and Change Password. If there are any questions regarding this outage and availability of associated applications, please contact the Technology Support Center at 2-0999 or tsc@bgsu.edu.

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BG@100 Open Forums Scheduled

Each month BG@100 Open Forums are scheduled in order to provide an update to interested faculty, staff, and students on the progress of the BG@100 project. These open forums have been scheduled through May 2008 and a schedule is available on the BG@100 Communications web page.

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PeopleSoft CSS and FMS Outage

The production CSS and FMS Oracle/PeopleSoft applications will be unavailable from 11 p.m. on Saturday, April 28 through Sunday, April 29 at 6 a.m. in order to complete system maintenance. Access to CSS self-service applications, such as "View My Paycheck", "My Compensation History", and "Manager Information", as well as CSS and FMS applications used in the "back office" will be unavailable. Any questions regarding this outage may be directed to the Technology Support Center, 2-0999, tsc@bgsu.edu.

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FMS Post Go-Live Lecture and Question/Answer Sessions

The BG@100 project will offer two sessions to provide FMS users with an opportunity to gain a clearer understanding of the FMS requisition process from start to finish and to help clarify any questions regarding FMS.

The sessions will begin with a lecture/demonstration that will address how requesters should use FMS. Topics to be covered include: Receiving - when to receive and how to receive Documents to be used - quick invoice vs. requisitions (low, CNF) What to do with work lists How to check the status of documents (requisition, quick invoices, purchase orders, receivers, vouchers and payments) How to process NEC payments (non employee requisitions).

The lecture/demonstration will be followed by the opportunity to ask questions of FMS functional leads and back-office personnel. Sessions will be offered from 9:30 - 11:00 a.m. on Thursday, April 12 in 308 Bowen-Thompson Student Union and 9:30 a.m. - 11:30 a.m. on Tuesday, April 17 in 228 Bowen-Thompson Student Union. Attendees are not required to register; seating will allow for 100 participants per session.

It is suggested that attendees bring a notebook and pen to take notes. A recap of the question-and-answer session, along with the PowerPoint presentation, handout, will be available on the BG@100 web site following the April 17 session.

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BG@100 Open Forums Scheduled

Each month BG@100 Open Forums are scheduled in order to provide an update to interested faculty, staff, and students on the progress of the BG@100 project. These open forums have been scheduled through May 2008 and a schedule is available on the BG@100 Communications web page. Please note: the April 5 Open Forum has been cancelled; the next open forum will be Thursday, May 10 at 1:30 p.m. in 315 Bowen-Thompson Student Union.

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Wireless Network Outage

The wireless network will experience an outage on Thursday, April 12 from 6 -7 a.m. in order to complete system maintenance. During the time of this outage, authentication and access to the wireless network will be unavailable. Any questions regarding this scheduled outage may be directed to the Technology Support Center (TSC) at tsc@bgsu.edu, 2-0999.

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Tech Trends - Tuesday, April 3

The next presentation in the Tech Trends series will be Tuesday, April 3 from 4 - 5 p.m. in 206 Bowen-Thompson Student Union. All faculty, staff, students and interested community members are invited to attend.

During this presentation, Grady Burnett, Head of Online Sales and Operation, Google, Ann Arbor, will focus on three topics; Get to Know Google, it's technologies, its products and its people; The Search Economy, how is Google leveraging technology to benefit business; and Google in Michigan, details on Google's Michigan operations, including profiles on customers and how they've successfully used AdWords and profiles on a few Michigan Googlers. A reception for Grady Burnett will be held in the lounge area outside BGSU 206 immediately following the presentation.  Grady Burnett's biography and information about previous Tech Trends presentations is available at the Tech Trends web site.

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Tech Trends - Thursday, March 22

The next presentation in the Tech Trends series will be Thursday, March 22 from 2:30-3:30 p.m. in 206 Bowen-Thompson Student Union. All faculty, staff, students and interested community members are invited to attend.

During this presentation, Erick Schonfeld, editor-at-large of Business 2.0, will provide an overview of the defining characteristics of Web 2.0 and will look at some of the start-ups leading the way along with their larger impact on the business landscape.

The first attendees to arrive at the presentation will receive a copy of the Business 2.0 magazine and a copy of The Long Tail book by Chris Anderson. A reception for Erick Schonfeld will be held in the lounge area outside BGSU 206 immediately following the presentation. A synopsis of Erick Schonfeld's presentation and a biography are provided at the Tech Trends web site.

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Rhythmyx CMS Outage

The Rhythmyx Web Content Management (CMS) system will be unavailable from 3 - 4 a.m. on Friday, March 16 in order to complete system maintenance. Rhythmyx CMS will not be accessible for use in creating, editing, and publishing web pages; however, BGSU web pages will remain accessible for viewing and reference. Any questions regarding this outage may be directed to the Technology Support Center, 2-0999, tsc@bgsu.edu.

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Daylight Savings Time

A provision of the U.S. Energy Policy Act of 2005 extends Daylight Saving Time (DST) in the US by four weeks, beginning in 2007. Time will change this year on March 11th. Prior to this date, it is suggested that PC users run Windows update and Mac users run Software Update. A web page and links for these updates is provided at http://www.bgsu.edu/its/tsc/self-help/page10333.html.

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BG@100 Open Forum

BG@100 open forums are held monthly to provide an update regarding progress on the PeopleSoft implementation. During the open forum, a project update is followed by the opportunity for attendees to ask a project team member questions regarding BG@100. The next open forum is scheduled for Thursday, March 8 at 1:30 p.m. in 316 Bowen-Thompson Student Union. All interested faculty, staff, and students are invited to attend.

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System Outages Scheduled

Several ITS systems will be unavailable from 12:01 - 6 a.m. Wednesday, March 7, in order to complete system upgrades related to Daylight Savings Time. These include: BGUnix, WBGU Digital Video Services, BGSU Portal (including Blackboard and MyServices), Campus Web (www.bgsu.edu), Rhythmyx Content Management System (CMS), DHCP registration, listproc, and e-mail services. Any questions regarding these outages may be directed to the Technology Support Center, 2-0999, tsc@bgsu.edu.

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Master Calendar Outage Planned

The Master Calendars, accessible at www.bgsu.edu, will be unavailable from 1-2 a.m. Tuesday, March 6 in order to complete system maintenance. Any questions regarding this outage may be directed to the Technology Support Center, 2-0999, tsc@bgsu.edu.

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e-Time for Students System and ePortfolio Outage Scheduled

The eTime for Students system will experience an outage on Sunday, March 4 from 1:00 a.m. - 3:00 a.m. in order to complete system maintenance. During the time of this outage the web application and card readers will be unavailable for use. Additionally, the ePortfolio system will be unavailable during this same time period. Any questions regarding this outage may be directed to the Technology Support Center, 2-0999, tsc@bgsu.edu.

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Internet Outage

Internet connections to or from campus will be unavailable on Sunday, March 4 from 12:01 a.m. - 6:00 a.m. to allow for the completion of software upgrades. During the time of this outage computers on campus will continue to have access to systems on campus. Please direct any questions regarding this outage to the Technology Support Center, 2-0999, tsc@bgsu.edu.

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Tech Trends - Wednesday, February 28 at 2:30 p.m.

The next presentation in the Tech Trends series will be Wednesday, February 28 at 2:30 p.m. - 3:30 p.m. in 206 Bowen-Thompson Student Union. All faculty, staff, students and interested community members are invited to attend.

During this presentation, Alex Curtis, Director of Policy and New Media for Public Knowledge will speak on "Why Should We Care About Net Neutrality?". Further information about this presentation is provided at the Tech Trends web site.

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ITS Database Outages

The outage of an ITS database server will occur from 1-4 a.m. on Sunday, February 25 in order to complete upgrades. This outage will cause the unavailability of multiple applications that are dependent on database information. Applications include, but are not limited to, DARS, e-Time for Students, Rhythmyx CMS, BG1 Card, Xythos, Pinnacle, Onbase, Remedy, Math Placement Test, English Placement Test, Schedule of Classes, Course Catalog Information, and Change Password.

If there are any questions regarding this outage and availability of associated applications, please contact the Technology Support Center, 2-0999, tsc@bgsu.edu.

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PeopleSoft CSS and FMS Outages Scheduled

The production CSS and FMS Oracle/PeopleSoft applications will be unavailable from 12:01 - 6 a.m. Sunday, February 25 in order to complete system maintenance. Access to CSS self-service application, such as "View My Paycheck", "My Compensation History", and "Manager Information", as well as CSS and FMS applications used in the "back office" will be unavailable. Any questions regarding this outage may be directed to the Technology Support Center, 2-0999, tsc@bgsu.edu.

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Rhythmyx CMS Outage

The Rhythmyx Web Content Management (CMS) system will be unavailable from 12:01 - 6 a.m. Saturday, February 24 in order to complete system maintenance. Rhythmyx CMS will not be accessible for use in creating, editing, and publishing web pages; however, BGSU web pages will remain accessible for viewing and reference. Any questions regarding this outage may be directed to the Technology Support Center, 2-0999, tsc@bgsu.edu.

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Rhythmyx Web Content Management System (CMS) Upgrade/Outage Scheduled

An outage of the Rhythmyx Web Content Management System (CMS) will occur from 12:01 a.m. - 3:00 a.m. on Monday, February 12 in order to complete an upgrade to Rhythmyx 5.7. While BGSU web pages will remain accessible for viewing and reference, CMS will be unavailable for use in creating, editing, and publishing web pages. The upgrade will allow for the support of JVM1.5.0_10 along with improved log-in time and improved search engine capabilities. Questions regarding this outage should be directed to the Technology Support Center (TSC) at tsc@bgsu.edu, 2-0999.

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e-Time and ePortfolio Outages Scheduled

The ePortfolio system and eTime for Students will be unavailable from 12:01 - 1 a.m. on Sunday, February 11 in order to complete system maintenance. The e-Time for Students web application will be unavailable for use; however, card readers will remain operational. Please direct any questions regarding this outage to the Technology Support Center (TSC) at tsc@bgsu.edu, 2-0999.

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BG@100 Open Forum

A BG@100 Open Forum will be held on Thursday, February 8 at 1:30 p.m. in 316 Bowen-Thompson Student Union. The forum will provide an update on the BG@100 project including the recent implementation of PeopleSoft FMS and the next phase of the project - Campus Solutions System (CSS) - Student Administration. Project information is available online at www.bgsu.edu/BGat100.

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BG@100 PeopleSoft FMS will 'go live' on Feburary 5

On February 5, the FMS system will go live and officially be the University's financial system.

The BG@100 project team is finishing final implementation tasks and finalizing the "go live" plan. Please reference the Important Dates and information provided for the time period leading up to the go-live date. As of Feb. 5, all University financial transactions will be processed in FMS, and the purchasing office and business office will no longer accept paper documents used in AFIN to initiate the creation of purchase orders and to process vendor invoice payments. Departments will be required to use the online FMS system to transact these types of financial business.

BG@100 FMS training is being offered for staff members who need access to transact financial business. Anyone needing training on the FMS system who has not attended training sessions or has not received an invitation to attend training may contact the project office by email at BGat100@bgsu.edu for more information to set up training.

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PeopleSoft CSS Application Outage

On Sunday, January 28 from 12:01 a.m. - 6:00 a.m. the production CSS PeopleSoft application will be unavailable in order to complete maintenance. During the outage, access to CSS self-service applications such as "View My Paycheck", "My Compensation History", and "Manager Information", as well as CSS applications used in the "back office" will be unavailable. Please direct any questions regarding this outage to the Technology Support Center (TSC) at tsc@bgsu.edu, 2-0999.

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Tech Trends - Friday, January 26 at 2:30 p.m.

The next presentation in the Tech Trends series will be Friday, January 26 at 2:30 p.m. in 206 Bowen-Thompson Student Union. All faculty, staff, students and interested community members are invited to attend.

During this presentation, E. Michael Harrington, Professor of Intellectual Property, Entertainment and Music Business at Belmont University will speak on "Copyright Issues in YouTube, Second Life and Other Adventures in the Metaverse: Music, Law, Politics and Higher Education". A synopsis of Dr. Harrington's presentation is provided at the Tech Trends web site.

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e-Time for Students Outage Scheduled

e-Time for Students will be unavailable from 12:01 a.m. on Saturday January 13 through 8:00 a.m. on Monday, January 15. During the time of this outage the web application and card readers will be unavailable for use. This outage has been scheduled in order to complete the conversion of labor levels to the FMS account structure. Student Employment Services has provided additional information for employers in conjunction with this outage. Any questions regarding this outage may be directed to the Technology Support Center (TSC) at tsc@bgsu.edu, 2-0999.

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BGSU WebMail Server Maintenance

Maintenance to the BGNet WebMail servers will be performed between 12:01 a.m. and 12:20 on the morning of Tuesday, January 16 in order to address compatibility issues with Microsoft Internet Explorer 7. It is anticipated that there will be no impact on WebMail availability and no impact on mail delivery as a result of this maintenance. Any questions may be directed to the Technology Support Center, 2-0999, tsc@bgsu.edu.

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Outages Scheduled

The following outages have been scheduled:

My BGSU will be unavailable from 4-5:30 a.m. on Friday, Jan 12, in order to complete system maintenance. Blackboard and MyServices applications normally accessible during this time will be unavailable for use.

Rhythmyx Web Content Management Test System (CMS) will be unavailable from 5-9 p.m. on Friday, January 12. Production CMS and BGSU web pages will remain accessible during this time.

e-Time for Students will be unavailable from 12:01 a.m. on Saturday January 13 through 8:00 a.m. on Monday, January 15. During the time of this outage the web application and card readers will be unavailable for use. This outage has been scheduled in order to complete the conversion of labor levels to the FMS account structure. Questions regarding any of these outages may be directed to the Technology Support Center (TSC) at tsc@bgsu.edu, 2-0999.

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BG@100 Open Forum

BG@100 open forums are held monthly to provide an update to all interested faculty, staff and students regarding progress on the PeopleSoft implementation. In addition to project information, project team members are available to answer questions regarding BG@100. The next open forum, scheduled for Thursday, January 11 at 1:30 p.m. in 316 Bowen Thompson Student Union, will be the last open forum prior to the FMS go-live event scheduled for February 5, 2007. All interested faculty, staff, and students are invited to attend to learn about the FMS implementation and the student administration implementation that will comprise the next phase of BG@100.

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PeopleSoft CSS Outage Scheduled

On Sunday, January 7, from 12:01 a.m. - 6 a.m. the production CSS PeopleSoft application will be unavailable in order to complete maintenance. During the outage, access to CSS self-service applications such as "View My Paycheck", "My Compensation History", and "Manager Information", as well as CSS applications used in the "back office" will be unavailable. Please direct any questions or concerns regarding this outage to the Technology Support Center (TSC) at tsc@bgsu.edu, 2-0999.

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Master Calendar Outage

The Master Calendars accessible at www.bgsu.edu will be unavailable from 12:30 a.m. - 1:30 a.m. on Sunday, January 7 in order to complete system maintenance. Any questions regarding this outage may be directed to the Technology Support Center (TSC) at tsc@bgsu.edu, 2-0999.

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Technology Support Center (TSC) Hours

The Technology Support Center in 110 Hayes Hall will be open 11 a.m. - 5 p.m. on Saturday, Jan. 6 and Sun., January 7. The TSC will be open for normal hours of operation from 7:30 a.m. - midnight Monday through Thursday, and 7:30 a.m. - 5 p.m. Friday during the spring 2007 semester.

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MyBGSU Extended Hours

MyBGSU is extending hours the weekend prior to the spring 2007 semester to provide additional access. Hours will be:
    Sat, Jan. 6, 7:30 a.m. to 7:30 p.m.
    Sun, Jan. 7, 7:30 a.m. to 11:59 p.m.
    Mon, Jan. 8, midnight to 9 p.m.
MyBGSU may be unavailable for up to a 30-minute period beginning at approximately 5:30 p.m. on Sunday, Jan. 7, and at 6 a.m. on Monday, Jan. 8, in order to complete necessary system functions.
Applications for "Parking", "Change of Home Address", "My Financial Aid Status", and "Hire a Student Employee" will not be available beyond their normal schedule.

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