When will I have to start using Canvas?
Canvas is available for use with all of your current courses.
Where can I go to get training or instructional resources for the Canvas system?
The Canvas web resource is accessible at http://www.bgsu.edu/canvas. This page contains information on training sessions, faculty online resources, student online resources, as well as information about new product releases for the Canvas software.
What courses are available for Canvas Training?
In addition to online resources on the Canvas website, a variety of courses are available for in person training. The training offered in each of these courses varies from very basic information on course setup, to full information about online learning and development. For details on the available sessions, including dates and time offered and to sign up for a session, please visit our page.
I have looked through the online resources, but I am not able to find a feature I would like to use. What can I do?
The Canvas product is constantly growing and adding new features. To request a new feature search on their feature request site here http://help.instructure.com/categories/20057816-feature-request-categories.
To keep up with the newest features, check out the list of Canvas features being added each month here http://help.instructure.com/forums/337224-product-release-notes.
How can I get access to teach in Canvas?
If you are listed as the instructor of record in a current and active course, you will automatically be assigned a Canvas Course Shell to teach that course with. Simply open the course and follow the steps at the bottom to prepare and open the course.
Can I change the email address that Canvas uses to contact me about my courses?
Your use of personal notification preferences in Canvas must be consistent with the University's email policy for faculty, staff, and students (http://www.bgsu.edu/offices/cio/itpolicies/index.html). Your account in Canvas is created with your official BGSU email address. Directing Canvas communications to email addresses outside of BGSU's domain may compromise the security of your information and your ability to comply with these policies.
What browsers are compatible with Canvas?
A listing of Canvas supported browsers is available at: http://guides.instructure.com/s/2204/m/4214/l/41056-which-browsers-does-canvas-support.
Does Canvas experience maintenance on a regular basis?
At time Canvas and the Turnitinservices are unavailable due to scheduled maintenance and users are asked to plan their work accordingly.
- Canvas - Product upgrades occur periodically. The schedule and information about what will be upgraded is available for review at: http://help.instructure.com/forums/337224-Product-Release-Notes. Upgrades are typically applied on Saturday morning from 9 - 11 a.m. EST.
- Turnitin - Scheduled maintenance typically occurs on the first and third Saturday of each month from 10 a.m. - 2 p.m. EST. Generally, an announcement will appear inside Turnitin in advance of when the system will be unavailable for scheduled maintenance.
Is the information in Canvas being backed up?
Yes, in the event of the complete loss of the primary facility where Canvas houses data, data recovery should begin within about 4 hours and finish within 24 hours.
How do I remove an old course from my Canvas course list?
There are two main ways to move a past course out of your general view. First, you can remove the course from the drop down that appears when you roll over "Courses" at the top of any page by customizing that view. This can be done by both students and instructors. Click here for a guide on that process.
The second option is to conclude the course. This process can only be completed by the courses's primary instructor. Concluding a course will move it out of the current cousre list and mark it as read only. While no updates can be made to a course in this state, content can still be exported out of the course. Click here for a guide on that process.