Ice Arena

Ice Arena - Refund / Return Policy

In order to continue providing exceptional customer service, BGSU Ice Arena provides any customer with standard refund and return information. The information below provides BGSU Ice Arena participants with the practices and policies of the Ice Arena and clarifies any refund/return declared.

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Merchandise

  • All returns MUST be accompanied by an original receipt and in original packaging.
  • If the customer does not have the receipt at the time of return, they are entitled to an exchange of the same value or a refund in the form of an in-store credit for the current price of the item,taking into consideration any sales/discounts at that time. Before an in-store credit can be given, the item must be identified as being from the BGSU Ice Arena Newlove Proshop (i.e. our price tag on it).
  • Customers receive a refund in the same form in which they paid for the merchandise (i.e. cash (same day only): customers get cash back, credit card: customers receive a refund on their same credit card used during the original purchase, check: customers get a company check). Refund cannot be granted immediately if drawer is going to be short due to the refund.
  • Credit card sales are refunded on the customer's credit card only. The same card the original purchase was made with must be used. NO EXCEPTIONS!

Programs

  • $10.00 service charge on all refunds. Customer Refund Form to be completed and attached to the registration form.
  • 100% refund will be given before the first day of the Class/League game should a withdraw be neccessary. 50% Refund will be given after the first Class/League game of each session.
  • No Refund will be issued after the second week of Classes/League game.
  • If injury occurs a refund will be issued for remaining classes/League game.

Public Skate and Drop in Sessions (Figure Skating, Shinny, Stick and Puck, Curling)

  • No refund will be issued once participant has taken the ice.

Skate Sharpening

  • No refund will be given.

Concessions

  • No refund will be given, staff can substitute item for a different item if it is a food preparation issue.

Birthday and Lounge Rental

  • $25.00 non-refundable deposit required at time of booking, which will go the total cost of the reservation upon final payment.
  • If party/group is paid in full 100% refund will be given if canceled two weeks prior to the event minus the deposit.
  • No refund will be given if canceled within the two weeks prior to the event.

Ice Rentals

  • Contract will be assessed a 50% charge if cancelled WITHOUT FOUR WEEKS ADVANCED NOTICE

Inclement Weather

  • The BGSU Ice Arena will close only when the Wood County Sheriff's Department declares a Level 3 Snow Emergency or Campus Closure. The BGSU Ice Arena staff will call user groups and post on the Ice Arena website when the arena is closed.